Effective date: January 2023
Thank you for considering making a donation to or purchasing a course from Donors for Africa Foundation. Your contribution helps support our mission and the important work we do. We greatly appreciate your generosity and commitment to our cause.
1. Donation/Course Purchase Refund Policy:
a) All donations/course purchase made through our website are considered final and non-refundable unless otherwise stated in this Refund Policy or required by applicable law.
b) In the event of an error in processing your donation or purchase, such as a duplicate charge or processing of an incorrect amount, please contact us immediately at firstname.lastname@example.org. We will review the issue and, if deemed necessary, initiate a refund.
c) If a refund is approved, it will be processed to the original payment method used for the donation/purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your financial institution’s policies.
2. Event Ticket Refund Policy:
a) If you purchase tickets to an event hosted by Donors for Africa through our website, the ticket purchase is generally non-refundable.
b) In some cases, if the event is canceled or rescheduled by Donors for Africa Foundation, we may offer the option to transfer your ticket to a future event or receive a refund. If such an event occurs, we will contact you via the email address provided during the ticket purchase process with further instructions.
3. Merchandise Refund Policy:
a) If you purchase merchandise (e.g., clothing, accessories) through our website, returns and refunds may be accepted within 30 days of the purchase date, provided that the item is in its original condition, unused, and with all original tags and packaging.
b) To initiate a merchandise, return and refund, please contact us at email@example.com to obtain a return authorization. You may be responsible for shipping and handling costs associated with the return.
c) Refunds for returned merchandise will be processed to the original payment method used for the purchase, excluding any shipping or handling fees, within a reasonable period after we receive the returned item.
4. Contact Us:
If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at firstname.lastname@example.org. We are here to assist you and ensure your donation or purchase experience with Donors for Africa Foundation is positive and fulfilling.
5. Changes to this Refund Policy:
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our website and services after any changes to this Refund Policy signifies your acceptance of the revised terms.
Thank you for supporting Donors for Africa Foundation. Your contributions make a significant difference, and we are committed to using your donations/purchases responsibly to further our mission and serve our community.